With Center AI, you can tell which departments garner the most positive ratings and comments, and which require tweaks to refine customer service or other elements that influence customer experience.
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Ratings given by customers, who take a moment to write a review, usually come in a simplified form of an average rating that includes all possible issues mentioned in customer comments. However, the sheer score your locations receive, say 4.1 stars, fails to provide that valuable insight into the customer experience. Each customer may have focused on a different aspect of their shopping experience: service, product quality, price, availability, or returns policy.Center CX categorizes ratings and reviews to show how customers assess the particular facets of their experience, allowing you to take appropriate action to improve selected areas of your business activity.
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Not only do ratings and reviews affect your business image on Google Maps, but also the question of how you respond to such comments. Ignoring a review is never a good strategy, as it creates an impression that your business takes no notice of its customers’ opinions. Thanks to Center AI, you can monitor ratings and reviews, and respond to such comments effectively, which improves your customer relations, boosts brand image, and, at the same time, saves your time.
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Thanks to the qualitative and quantitative analyses of the particular aspects of our customer experience, Center AI helps you understand which parts of your business activity require most attention and improvement at the moment. This will help you define your priorities and take appropriate measures to avert escalating problems.
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