Customer Experience

The latest updates, ideas and guides from our team.

Recent posts

  • 10 Google review response templates to manage positive and negative reviews

    Online reviews hold serious power. They influence how people view your brand and even determine whether someone decides to do business with you. That’s why responding to Google reviews isn’t…

    Weronika

    Weronika

    November 5, 2024

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      21 min read

  • 4 ways to get started with customer feedback

    Whether you’ve just started your business or your company already has an established online reputation, acquiring and managing customer reviews can be challenging. Entrepreneurs are particularly worried about negative comments…

    Weronika

    Weronika

    October 7, 2024

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      5 min read

  • 6 practices to help you build a CX program in your business

    Nowadays, customer experience is key to any business. CX matters most for companies that provide services for multiple customers a day. This includes brick-and-mortar businesses, such as stores, health clinics,…

    Weronika

    Weronika

    October 7, 2024

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      7 min read

  • The future of brick-and-mortar shopping

    In the previous article about customer expectations towards brick-and-mortar shopping, we mentioned that this sales channel is still appreciated by almost 30% of respondents. Brick-and-mortar shopping is still here, but…

    Weronika

    Weronika

    October 7, 2024

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      5 min read

  • Omnichannel marketing management: best practices in Customer Experience

    When consumers have countless touchpoints with a brand – from traditional retail stores through social media to mobile apps – creating a consistent and engaging customer experience becomes a real…

    Weronika

    Weronika

    October 7, 2024

    |

      5 min read

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Most popular posts

  • The Art of Engaging with Customer Reviews

    The Art of Engaging with Customer Reviews

    Weronika

    October 7, 2024

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      8 min read

  • Wyświetlanie wpisów w wizytówkach w przeglądarce internetowej Map Google oraz w aplikacji mobilnej Mapy Google

    Wyświetlanie wpisów w wizytówkach w przeglądarce internetowej Map Google oraz w aplikacji mobilnej Mapy Google

    Weronika

    October 4, 2024

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      8 min read

  • Google Maps – Statystyki i Ciekawe Fakty

    Google Maps – Statystyki i Ciekawe Fakty

    Weronika

    October 7, 2024

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      6 min read

  • Jak zwiększyć ruch w sklepie stacjonarnym: 7 strategii drive-to-store 

    Jak zwiększyć ruch w sklepie stacjonarnym: 7 strategii drive-to-store 

    Weronika

    October 7, 2024

    |

      15 min read

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